We offer customers the option to choose color, material and monogramming for a number of our core items. Special order items are non-refunable. Please use our contact form for all inquires. 

• Not every item can be made in every color or material. Certain materials are not suitable for every shape of bag. 
• There are additional charges for exotic/special materials that need to be ordered. 
• The standard production time frame is normally 2-4 weeks as long as all materials are in stock. Production time may be extended in the event we need to order any materials.

We offer customers to secure an item ahead of time with pre-order option. Pre-orders require a partial payment of 50% due at checkout and the remainder portion is charged to the original method of payment at time of shipping. 

Bebe Mursalin bags are delicate and require care. We advise the following basic instructions:

• Store your bag in a cool, dry environment away from direct sunlight.
• Keep your bag stuffed with paper when not in use to preserve original shape.
• If your bag comes in contact with water, pat dry with a clean cloth and allow to air dry.
• Avoid rough and abrasive surfaces to ensure scales or fur do not rip. 

Additional information: 

Python, alligator, suede and various furs require additional care. We do not recommend exotic materials for everyday use due to the delicate nature of these materials.

• Some furs are prone to unavoidable shedding. Note that wearing black will potentially make fur visible on clothing. 
• Dark denim washes can potentially transfer onto lighter shades of leather.
• Products such as oils, lotions and perfumes can potentially damage material and discolor hardware.
• Python scales can start to lift if rubbed against rough surfaces. 
• Suede stains easily.

Additional information: 

Sample sale items are included but not limited to products:

• Gently used for marketing content
• Flawed with minor imperfections in material or production.
• Archived from prior collections 
• One of one style that will not return

Additional information:

• Any imperfections will be outlined in product description.
• Purchasing a sample sale item means you fully acknowledge that the item has imperfections.
• Sample sale items are FINAL SALE.

We ship via USPS using 2-day priority mail. A tracking number will be sent to your email once your order has shipped.

Orders are normally processed between 24-72 hours. If there is any delay in shipment you will be notified via email.

We accept returns within 14 days of delivery for store credit or exchange only. The item must be unworn and returned in original packaging. Items with any signs of wear are illegible for exchange or store credit.

If you just placed your order, have confirmed that the item has not shipped, please contact us immediately, and we should be able to refund your order and issue a new one. If your order has already shipped or was delivered, please email us to resolve the issue.

We offer luxury gift wrapping at check out for an additional $25. Items over $200 receive complimentary gift wrapping.